Shipping policy
Shipping Policy
Processing time All orders are processed within [1–3] business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Shipping times Estimated delivery times vary depending on your location and the shipping method selected at checkout:
- United Kingdom: [5–10] business days
- Europe: [7–15] business days
- United States & Canada: [7–20] business days
- Rest of world: [10–25] business days
Please note these are estimates and may vary due to customs processing, carrier delays, or high-demand periods.
Shipping costs Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available on qualifying orders.
Order tracking Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this to track your order via the carrier's website.
Customs & import duties International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Lost or delayed orders If your order hasn't arrived within the estimated timeframe, please contact us at Stronghedz@gmail.com and we'll investigate with our fulfilment partner.